RESPONSIBLE PERSON

• In charge of overseeing the management of services regulated by the Regulator (RQIA), the Responsible Person is ultimately accountable for safeguarding and promoting the welfare of vulnerable people in their care.
• Has knowledge of and commitment to the service.
• Honesty, integrity and trustworthiness are essential requirements in determining the suitability of an applicant for registration.
• Encourages the respect of staff and service users and operate the agency in accordance with the Regulations and Minimum Standards.
• Ensures that a registered nurse is responsible for the recruitment, assessment and supply or placement of all agency nurses.
• The registered person and the registered manager undertake training to ensure they are up-to date in all areas relevant to the management and provisions of service.
• Any absence of the registered manager of more than 28 days is notified to the Regulation and Quality Improvement Authority, and arrangements for managing the nursing agency in the absence of the registered manager are approved by the Regulation and Quality Improvement Authority.
• Monitors the quality of services in accordance with the nursing agency’s written procedures and completes a monitoring report on a monthly basis. This report summarises the comments of people who use the services and/or their representatives about the quality of the service provided, and any actions taken by the registered person or the registered manager to ensure that the nursing agency is being managed in accordance with minimum standards.
• Has an arrangement in place to ensure that:
• all necessary pre-employment checks are carried out;
  • criminal history disclosure information in respect of the preferred candidate, at the appropriate disclosure level is sought from Access NI; and
  • all appropriate referrals necessary are made in order to safeguard vulnerable adults.

REGISTERED NURSE MANAGER

• Adhere to NMC code of Professional Conduct
• Interview all potential applicants who are Registered Nurses
• Undertake training and development to keep up to date with legislation and best practice
• Conduct annual appraisals for all nurses and identify any training needs. The appraisals will be linked to NMC Revalidation
• Manage identified lack of competence and poor performance and reporting in line with DHSSPS and NMC guidance
• Implement quality management and improvement systems.
• Effectively manage complaints and incidents.
• Carry out investigations relating to the quality of the service and use the findings to improve the service.
• Ensure arrangements are in place for dealing with alert bulletins
• Liaise with Directors of Nursing
• Keep Statement of Purpose and Service User Guide under review and notify RQIA of any changes
• Update policies and procedures as required
• Notify RQIA in the event of the Registered Manager being absent for more than 28 days informing them of the temporary arrangements put in place.
• Ensures that all nurses are registered with NMC, that they abide by the NMC Code of Professional Conduct and obtains evidence that professional registration requirements are met and maintained on an ongoing basis.
• Ensures the nursing agency delivers services effectively with good professional relationships on a day-to-day basis in accordance with legislative requirements, DHSSPS Minimum Standards, and other standards set by professional regulatory bodies and standard setting organizations. Issues arising are reported to the registered person
• Provides the Regulation and Quality Improvement Authority with documentary evidence of his or her NMC registration either annually or on request.

 QUALITY ASSURANCE AND HEALTHCARE MANAGER

Accountable to the Director/Registered Manager and reports directly to them.

• Responsible for the daily running of the agency.
• Act on behalf of the Registered Manager as and when required.
• Undertake training to keep up to date with legislation.
• Conduct regular staff meetings.
• Accompany Registered Manager on site visits to potential service users.
• Effectively manage complaints and incidents.
• Interview all potential applicants who are registered nurses and Prospective Healthcare Assistants.

FINANCE MANAGER

• Responsible for the financial health of a company or organisation. Producing financial reports and developing strategies based on financial research.
• Monitor the day-to-day financial operations within the company, such as payroll, invoicing, and other transactions
• Oversee financial department employees, including financial assistants and accountants
• Contract outside services for tax preparation, auditing, banking, investments, and other financial needs as necessary
• Track the company’s financial status and performance to identify areas for potential improvement
• Seek out methods for minimising financial risk to the company
• Research and analyse financial reports and market trends
• Provide insightful information and expectations to senior executives to aid in long-term and short-term decision making
• Review financial data and prepare monthly and annual reports
• Present financial reports to board members, stakeholders, executives, and clients in formal meetings
• Stay up to date with technological advances and accounting software to be used for financial purposes
• Establish and maintain financial policies and procedures for the company
• Understand and adhere to financial regulations and legislation.

HEALTHCARE CONSULTANT MANAGER

• Accountable to the Registered Manager and Quality Assurance Healthcare Manager
• Responsible for servicing existing clients and securing new business for Filo Heartbeat Healthcare Recruitment.
• Attract Registered Nursing and Healthcare staff into assignments on a daily basis.
• Interview Prospective Healthcare Assistants.
• Report all complaints and incidents to Registered Manager
• Ensure all applicants files are compliant with RQIA regulations and Filo Heartbeat Healthcare International

HUMAN RESOURCES MANAGER

• Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
• Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
• Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
• Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
• Provides historical reference by developing and utilizing filing and retrieval systems.
• Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.
• Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
• Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
• Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
• Contributes to team effort by accomplishing related results as needed.

ADMINISTRATIVE MANAGER

• Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
• Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
• Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
• Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
• Provides historical reference by developing and utilizing filing and retrieval systems.
• Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.
• Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
• Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
• Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
• Contributes to team effort by accomplishing related results as needed.

Ethos and Philosophy of Care

Our Philosophy and ethos is to provide quality care you can trust. We are committed to working in partnership and building strong working relationships with our clients and staff.

Filo Heartbeat Healthcare will endeavour to provide the highest level of support to both our staff and clients. We will continuously strive to provide premium service making ourselves available 24/7, 365 days a year.

Our rigorous pre-employment compliance and background checks on all nurses and HCA who join our agency will ensure they have been recruited to the high standards in line with all relevant legislation.

Our logo is the beating heart, the embodiment of life, love, dignity, respect and security by providing holistic compassionate quality care.

At Filo Heartbeat we welcome feedback from our staff and service users and will examine our operations constantly to ensure that we are successfully achieving our aims and objectives.

We have a clear and transparent complaints policy which will be freely available to all our staff and service users.

We will comply with all requirements and regulations issued by Department of Health, Social Services and Public Safety (DHSSPS) and the Regulation and Quality Improvement Quality.