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FILO HEARTBEAT INTERNATIONAL LTD

Our mission is to provide highly competent, trained and knowledgeable nurses and care staff who work with compassion and ensure that every patient is treated with respect, dignity and health and safety of absolute paramount.  Filo Heartbeat International Ltd aims to be the recruitment consultancy of choice in every health sector in the United Kingdom.

Filo Heartbeat International Limited is a nursing agency that provides qualified nurses and health care assistants to nursing homes in Northern Ireland.

Mission and Vision

Our mission is to provide highly competent, trained and knowledgeable nurses and care staff who work with compassion, maintain the dignity of every individual in their care and ensure that each is treated with respect. The health and safety of every aspect of our work is of paramount importance.  We work to the highest standards of quality and safety.

Vision

Filo Heartbeat International Ltd aims to be the recruitment consultancy of choice in every health sector in the United Kingdom. Our staff are known for providing the highest quality of patient care, through the advancement of nursing practice, delivered with the utmost competence and compassion.

Our Aims and Objectives

  • To provide competent, trained and knowledgeable nurses who work with compassion. They ensure that every patient is treated with respect; the dignity of each individual is maintained; and health and safety of paramount importance.
  • To ensure every member of the Filo Heartbeat workforce is treated with the same respect we would want for ourselves or a member of our own family, they feel listened to and supported to express their needs.
  • Working in partnership with every nursing home towards a positive experience.
  • Offering training and refresher courses to our nurses and care assistants, ensuring they are updated with any new or upcoming competencies, as well as changes in implementation of policies, in order to have the right skills to carry out all duties effectively and compliantly.
  • Ensuring all staff have the competency and motivation to deliver high standards of care by giving them the freedom to express any concerns via surveys and regular feedback sessions.
  • Promoting equality and diversity amongst our workforce and implementing a zero-tolerance-policy against all forms of abuse and discrimination within the organisation.
  • Taking care of our staff and giving them all-out support to do their jobs and protect them against abuse.
  • Providing all members of the organisation with a safe, friendly and supported environment.
  • To provide our services 24 hours a day ensuring that we can successfully meet the needs of our service users and staff.
  • To ensure that the forms of communication, language and address used are suitable for the needs of the client.
  • To ensure that all information received in the course of carrying out our duties is treated with the utmost confidentiality and is not passed to any unauthorised persons.
  • Records will always be accurate and fit for purpose.
  • To implement all our policies and procedures in order to ensure quality, act to identify and minimise risk and maintain compliance with all legislative requirements including the Nursing Agencies regulations (Northern Ireland) 2005 and Nursing agencies Minimum Standards 2005 (DHSSPS NI)
  • We believe that our service is stronger with input from our service users and staff and will continually place emphasis on their feedback in how we can enhance and improve our services.

Nature of Services Provided

Filo Heartbeat International Limited was established to provide the highest standard of health and care service, underpinned by capability, commitment and compassion.

With a rich bank of experienced and competent nurses and care staff, we can place highly skilled staff quickly and efficiently to meet the needs of our clients.

We are focused on quality, compliance, training and professionalism throughout our operation.

The continuity and consistency of care to our service users is key to our ethos and leads to long-term, trusted client relationships.

Our Recruitment and Selection Process
In matching a staff member to a role, under the lead of a Registered Manager, our process ensures:

  • All new staff are interviewed face to face.
  • The skills, expertise and competency of each nurse matches the requirements of the placement setting.
  • Detailed references are sought and checked.
  • All nurses must be registered with the Nursing and Midwifery Council (NMC).
  • All nurses have professional indemnity.
  • All necessary pre-employment checks are carried out.
  • All professional and vocational qualifications are checked and confirmed.
  • Any gaps in employment are explored and explanations will be recorded.

Upon Selection

  • All staff undergo a detailed induction program to ensure that they can undertake given tasks competently and effectively.
  • Any further training needs are identified and become part of each staff member’s training and professional development record.

 Settings and Qualifications

Filo Heartbeat provides registered nurses, care assistants and support workers to the following:

  • Nursing and Residential Homes
  • Schools and Hospitals
  • Hospices
  • NHS Trusts

We also provide staff to individual clients/couples as well as clients with Learning and/or Physical Disabilities, who live in their own homes or those on holiday in Northern Ireland requiring extra care and support during their stay.

Registered Person

Troy Trajano

1st Floor, Bldg 2. St. Helen’s BusinessPark
130-134 High Street
Holywood
BT18 9HQ

Troy Trajano

Troy Trajano is a founder and Managing Director of Filo Heartbeat International. As Registered Provider he is the lead across all aspects of the company.

Qualified with a Masters in Pharmacy and a BSc in Nursing, Troy has an extensive understanding of healthcare, recruitment, customer service and experience in business.

He has over 25 years of experience in international business spanning retail, transport & logistics, and import/export. In his home country of the Philippines, he built a pharmaceutical business, distributing to the hospitals and pharmacies and serving commercial, government and international markets.

On moving to Northern Ireland, Troy worked as a Care Assistant, gaining first hand experience in nursing homes, before establishing Filo Heartbeat International Limited with his wife, Rowena.

Also a trained pilot, Troy achieved 2700 flying hours in the Philippines and when spare time allows, he enjoys flying and playing golf.

Registered Nurse Manager

Rowena Trajano

1st Floor, Bldg 2. St. Helen’s BusinessPark
130-134 High Street
Holywood
BT18 9HQ

Rowena Trajano

Rowena is the Registered Nurse Manager/Operations Director of Filo Heartbeat International Limited. As a registered nurse, she has almost 15 years of experience working in adult general nursing, frail, dementia, learning disability, brain injury and care of elderly.
Rowena has been International Recruitment Manager of Filo Heartbeat since 2015 and she is an OSCE (Objectives Structured Clinical Examination) trainer for overseas nurses.
As Operations Director, Rowena sets high standards for all staff members, creating an environment of exemplary patient-focused care. Her ethos is in ensuring the delivery of optimum, holistic, quality care to meet each patient or resident’s individual identified needs.

Quality Assurance Healthcare Manager

Arthur Aballeneda

1st Floor, Bldg 2. St. Helen’s BusinessPark
130-134 High Street
Holywood
BT18 9HQ

Arthur Aballeneda

Arthur is the Quality Assurance manager of Filoheartbeat International Limited. He has worked in nursing, frail, dementia, learning disability, and care of elderly since 2004 in private sector and Royal Victoria Hospital worked in Neuro theatre. With excellent nursing and leadership skills.

Qualified as a registered Nurse since 2000 with vast experienced in senior management role and compliance management team. Dedicated, passionate and caring which is constantly reflected in his work, a man with a heart, highly motivated with positive realistic supportive attitude.

Healthcare Consultant Manager

Erin Yates

1st Floor, Bldg 2. St. Helen’s BusinessPark
130-134 High Street
Holywood
BT18 9HQ

Erin Yates

Erin is the Healthcare Consultant Manager of Filo Heartbeat International Limited.
She graduated from Leicester University with a BA in Banking and Finance. Erin joined Filo Heartbeat in 2019, bringing with her valuable experience gained in one of the world’s leading staff agencies, Adecco Group, in Malaysia.

Finance Manager

Barry Casey

1st Floor, Bldg 2. St. Helen’s BusinessPark
130-134 High Street
Holywood
BT18 9HQ

Human Resources Manager

Michael Prejula

1st Floor, Bldg 2. St. Helen’s BusinessPark
130-134 High Street
Holywood
BT18 9HQ

Michael Prejula

Michael is the Human Resource Manager of Filo Heartbeat International Limited.
After graduating with a degree in Hotel & Restaurant Management, Michael worked in key administrative and audit roles in the cruise industry in Europe, Southeast Asia and the Middle East.

After 8 years of working in the hospitality industry he migrated to the UK to join his wife, who is a nurse.
Michael’s role is allocating nurse and care assistants to meet staff recruitment needs for all clients, matching the skills and profile of individual staff members to meet the needs of each setting. He oversees training records, HR administration and employment legislative requirements for all staff placements.

Adult Safeguarding Champion/Training Lead Manager

Sheree Quinn

1st Floor, Bldg 2. St. Helen’s BusinessPark
130-134 High Street
Holywood
BT18 9HQ

Sheree Quinn

Sheree qualified as a Registered Nurse in 2010 and she worked in management roles in the care home sector for five years.

Having completed Train the Trainer education, Sheree moved into staff training and is now responsible for keeping all staff training up to date, including first aid and basic life support, moving and handling and safeguarding in various settings.